CONTACT
A real person reads every message. Here's how to reach us and what to expect.
madebyanokha@gmail.com — we reply on business days (Monday to Saturday), usually within a day. For anything about an order, include your order number and we can act on it straight away.
Phone / WhatsApp
TODO: add a support phone number here (and in Settings → Store details). A reachable phone number is expected for Razorpay account activation and under India's Consumer Protection (E-Commerce) Rules, 2020.
Studio address
Anokha
Panchsheel Sector B, Street 03, Plot 03
Durg 491001, Chhattisgarh, India
This is a working studio, not a shop — please write before visiting.
Where's my order?
Your confirmation email has a tracking link once the parcel is handed to the courier. If you checked out as a guest, the same email is your record of the order; if you have an account, sign in to see every order and its status.
Returns, exchanges and damage
Everything is on the Returns & Exchanges page. For anything that arrived damaged, email a photo within 48 hours of delivery and we'll sort it without you posting anything back.
Grievance officer
Under the Consumer Protection (E-Commerce) Rules, 2020, we name a grievance officer for complaints about the store. TODO: name and designation. Reach them at madebyanokha@gmail.com with “Grievance” in the subject line. Complaints are acknowledged within 48 hours and resolved within one month of receipt.
Wholesale, gifting and press
Email us with what you have in mind — quantity, colours, timeline — and we'll tell you honestly whether we can do it.